MF Collection

Our Policies

How we collect and protect your data, how your order reaches you, and how returns and refunds work — all in one place.

Your Data

Privacy Policy

We collect only what we need to get your order right, and we never sell your information.

Last updated: September 20, 2026

1. Introduction

MF Collection ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you browse mfcollectionpk.store, create an account, or place an order. This policy explains what we collect, why we collect it, and how it is used.

2. Contact Us

If you have any questions about this policy or wish to make a complaint, you can reach us at:

3. Information We Collect

When you visit or make a purchase from our website, we collect the following types of information:

  • Device & usage data — browser version, IP address, time zone, pages visited, search terms, and how you interact with our site. Collected automatically via cookies and similar technologies.
  • Order information — name, billing and shipping address, payment details, email address, phone number, and order history.
  • Account information — login credentials, wishlist, and saved addresses, if you create an account.
  • Support communications — messages you send us via email, WhatsApp, or our contact form.

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Respond to support requests and complaints
  • Improve our products and website experience
  • Screen orders for potential risk or fraud
  • Send promotional offers and newsletters — only where you have opted in

5. Sharing Your Information

We share your personal information only with service providers needed to fulfil your order — including courier and logistics partners, payment processors, and communication platforms (SMS, WhatsApp, email). We may also share information to comply with applicable laws or respond to lawful requests from authorities.

We do not sell or rent your personal information to third parties for their own marketing purposes.

6. Behavioural Advertising

We may use your information to show you relevant advertisements on other platforms. We use Google Analytics to understand how customers use our site, and our ads may appear on platforms including Facebook, Instagram, TikTok, Pinterest, and X.

To opt out of personalised advertising, visit:

7. Cookies & Tracking Technologies

We use functional, performance, and advertising cookies to keep you logged in, remember your cart and wishlist, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly without them.

8. Payment Information

We currently accept Cash on Delivery, EasyPaisa, and JazzCash. Credit card payment is coming soon — we'll update this page as soon as it goes live. Mobile-wallet transactions are processed through secure, PCI-compliant payment gateways. MF Collection does not store your wallet PIN or full account credentials on our servers. For some products, an advance payment is required before dispatch; the amount, if any, is shown at checkout.

9. Data Retention

We retain your order and account information for as long as your account is active or as needed to comply with legal and tax obligations, resolve disputes, and enforce our agreements. If you would like your data deleted, please contact us directly.

10. Your Rights

  • EEA Residents (GDPR): You have the right to access, correct, update, or erase your personal information at any time.
  • California Residents (CCPA): You have the right to know what data we hold, request deletion, and opt out of the sale of your information.
  • All Users: You may opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us directly.

11. Children's Privacy

MF Collection is not intended for individuals under the age of 14. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can remove it promptly.

12. Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not alter our data collection practices when such signals are detected.

13. Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us using the details in Section 2. If you remain unsatisfied, you may contact your local data protection authority.

Delivery

Shipping Policy

Where we deliver, how long it takes, and what it costs.

1. Delivery Areas

We currently deliver across Pakistan, including major cities and most smaller towns served by our courier partners.

2. Order Processing Time

Orders are processed and packed within 1–2 business days of confirmation. You'll receive a confirmation message once your order has been dispatched.

3. Estimated Delivery Time

We deliver across Pakistan through TCS, Leopards, PostEx, and Trax, and delivery usually takes 3 to 7 business days depending on your location. Delivery times are estimates and may vary slightly due to courier schedules, weather, or public holidays.

4. Shipping Charges

Delivery charges are shown at checkout. The free-delivery threshold and flat shipping fee, if any, can change from time to time — whatever is shown to you at checkout is the accurate, current rate.

5. Order Tracking

Once dispatched, you'll receive a tracking link via SMS, email, or WhatsApp. You can also track your order anytime on our Track My Order page using your order number and phone number.

6. Delays

While we work hard to meet our estimated delivery windows, occasional delays may occur due to weather, public holidays, courier disruptions, or incomplete address details. We'll keep you informed if your order is delayed significantly.

7. Failed Delivery Attempts

For Cash on Delivery orders, our courier partner will attempt delivery up to two times. If both attempts fail because the customer is unreachable, the order will be returned to us, and we'll contact you to arrange redelivery or cancellation.

8. Incorrect Address

Please double-check your shipping address before placing an order. MF Collection is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout — contact us as soon as possible if you need to correct it.

Returns & Refunds

Return Policy

Easy, hassle-free returns within 3 days of delivery.

1. Eligibility

You may return an item within 3 days of delivery, provided it meets the conditions below.

2. Condition for Return

  • Item must be unused, unworn, and unwashed.
  • Original tags, labels, and packaging must be intact.
  • Item must be free of stains, odors, or alterations.

3. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned: innerwear and intimate apparel, earrings and pierced accessories, items marked "Final Sale," and any made-to-order or customized pieces — unless the item arrived damaged or incorrect.

4. How to Initiate a Return

To start a return, message us on WhatsApp or email with your order number and the reason for return:

Our team will confirm eligibility and share pickup or drop-off instructions.

5. Return Shipping

If the return is due to a change of mind or wrong size selection, return shipping costs are borne by the customer. If the item is defective, damaged, or not what you ordered, MF Collection covers the return shipping cost.

6. Refunds

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. Refunds for online payments are issued to the original payment method; refunds for Cash on Delivery orders are issued via bank transfer or JazzCash/EasyPaisa to the account you provide.

7. Exchanges

Need a different size or color instead of a refund? Let us know when you initiate your return, and we'll arrange an exchange subject to stock availability. For footwear specifically, a size exchange is free of charge; if you'd rather switch to a different design, you cover the delivery charges.

8. Damaged or Wrong Item Received

If your order arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery with photos of the item and packaging, and we'll arrange a free replacement or full refund at our cost.

9. Order Cancellation

Every order is confirmed with you on WhatsApp after you place it. You can cancel your order any time before it has been dispatched from our end — just message us on WhatsApp or email with your order number. Once an order has been dispatched, it cannot be cancelled.

Still have a question? Our support team typically replies within minutes on WhatsApp.

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